SOLLERIS PRIVACY POLICY

LAST UPDATED: June 8, 2025

This Privacy Policy explains how {Company Name} (“we,” “us,” “our”) collects, uses, and shares personal information when you visit {site URL} (the “Site”), contact us, or use our products and services (collectively, the “Services”).

1) Who we are

{Company Name}, {legal entity + address}.
Contact: {privacy@yourdomain.com} | {phone}.
If you are in the EEA/UK, {Company Name} is the data controller for your personal data.

2) Information we collect

• Contact & business info — name, work email, phone, company, role, country/region.

• Order & account data — quotes, POs, shipping/billing details, tax IDs, RMA cases, warranty claims, asset-recovery records.

• Device & usage data — IP address, identifiers, pages viewed, referring URLs, approximate location, timestamps.

• Communications — emails, messages, call notes, survey responses, support tickets.

• Compliance data — sanction-screening results, export-control checks, KYC data where required.

• Recruiting data (if you apply) — CV/resume, work history, references.

We collect data directly from you, automatically via cookies/SDKs, and from third parties (partners, anti-fraud/screening providers, public sources, or your employer if they are our customer).

3) How we use information

• Provide and operate the Services (quotes, orders, shipping, RMA, warranty, repairs, asset recovery).

• Customer support and account management.

• Improve the Site and Services, quality and compatibility checks.

• Legal/compliance: export controls, sanctions, tax, record keeping.

• Marketing to business contacts (you can opt out at any time).

• Security, fraud prevention, and to protect our rights.

Legal bases (EEA/UK)

We rely on contract, legitimate interests (e.g., B2B marketing to existing/prospective customers, network and fraud security), consent (where required for cookies/marketing), and legal obligation (tax, sanctions, warranty records).

4) Cookies and similar technologies

We use strictly-necessary cookies and, with consent where required, analytics and performance cookies. You can manage preferences via your browser or our cookie banner. Disabling some cookies may impact the Site’s functionality.

5) How we share information

• Service providers (hosting, logistics, payment processors, screening, analytics, customer support).

• Channel/fulfillment partners to deliver products and services.

• Compliance & safety (law enforcement, regulators, to enforce legal rights).

• Business transfers (merger, acquisition, financing, or sale of assets).
  We do not sell personal information and do not share it for cross-context behavioral advertising.

6) International transfers

Your information may be processed outside your country, including in the United States. Where required, we use appropriate safeguards (e.g., EU Standard Contractual Clauses).

7) Data retention

We keep personal information as long as needed for the purposes above, including:

• Orders, invoices, and tax records: 7–10 years (as required by law).

• Warranty/RMA and asset-recovery records: up to 5 years from case closure.

• Marketing contacts: until you opt out or after a period of inactivity.

8) Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data. No method of transmission or storage is 100% secure.

9) Your rights

Depending on your location, you may have the right to request access, correction, deletion, restriction, portability, or to object to processing (including B2B marketing).

• To exercise rights, email {privacy@yourdomain.com}.

• To opt out of emails, use the “unsubscribe” link or contact us.

• California/CPRA residents may also request categories/specific pieces of information disclosed and can limit use of “sensitive” personal information.

10) Children

Our Services are intended for business users and are not directed to children under 16.

11) Third-party links

The Site may link to third-party sites or services. Their privacy practices are governed by their own policies.

12) Changes to this Policy

We may update this Policy from time to time. Material changes will be posted on this page with a new “Last updated” date.

13) Contact

Questions or requests: {privacy@yourdomain.com}
Postal: {Company Name}, {street, city, state/province, postal code, country}.